General FAQs
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| 1.Where can I find price information on Quba Mobiles? |
Price information is available from any authorized Quba Mobiles Dealer or Shop.
Find the retailer nearest you with our Store Locator
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| 2. Why is an IMEI (International Mobile Equipment Identity) number important and how do I retrieve the IMEI number from my mobile? |
| The IMEI number is a 15 digit unique code that is used to identify a mobile phone to a GSM network. The IMEI number can be retrieved by keying in *#06# and the 15 digit unique code will be displayed on the screen. In the unfortunate event that your mobile is misplaced, provision of this IMEI number to the police and telecom service provider would be useful
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| 3.Where is my nearest Quba Maintenance center? |
| You can find QMC address and contact information from our Web site: select your location from the drop-down menu of QMC or you can call us at +91 9654999822 for further information.
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| 4.What is the warranty period of Quba Mobiles? |
At Quba Maintenance center your Mobile phone will be checked and if the problem is found in the phone and is under warranty you should bring the phone along with your Warranty Card / bill
For more warranty details please refer to our Quba Warranty Policy.
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| 5.Can I get my faulty accessories repaired at the Quba Centres? |
| Quba will replace a faulty Quba original accessory, which is under warranty, with a new one. If you have purchased the accessory from a retail outlet, you should bring the faulty accessory together with your commercial invoice back to the QMC to get a new replacement.
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| 6.How can I contact QMC Centres? |
| You can contact us on our email at customercare@tekshivmobile.com Or you can call us at +91 9654999822 or contact any of our service centres near you… “Service Center list”.
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| 7. What document should I carry while visiting the Quba Maintenance center (QMC)? |
| Please carry your purchase bill along with STAMPED warranty card of your Quba mobile, as proof of purchase.
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| 8. What is the default phone lock & factory setting code? |
| The default code is 1234. However user can change it.
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| 9.What is Mobile Tracker feature? |
| Mobile Tracker feature is security feature which helps you track your mobile. If the tracking mode is on then while inserting any new SIM the added tracking no’s will get SMS about new SIM detail which is using your phone. Tracking Number should have ‘+91′ prefix of 10 digit mobile numbers.
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| 10.What is a Data Cable? |
| Data Cable is the interface between your PC and phone. In which you can transfer the data from your PC to phone and vise – versa.
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Technical FAQs
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| 1. We are unable to access GPRS in Quba Mobiles? |
| Check the settings in the Handset, Most of the Quba Mobile’s Path is: – Services-> Internet service-> Settings-> Profile->Edit profile (Select the respective Sim and Operator profile from the given list) then click on Activate. And restart the Phone Now. Make Sure Operator has enabled GPRS from its end in your SIM card.
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| 2. How do I connect my Quba phone to my PC or Laptop? |
| Most Quba mobiles support data cable & PC Connect / PC suit You need to check the mobile features in your User Manual or our website. Please visit our download center page on the website and see if your Quba model supports PCsuit . If your phone supports, please download the my PC Suit application and install in your PC or Laptop. After that you can connect your phone with Data Cable supplied with Phone to your PC or Laptop.
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| 3. While I open website on my phone using GPRS, square boxes appear. Sometimes it shows insufficient memory on the display. Why? |
| In most cases square boxes appear when the script language of website is not recognized by your mobile; therefore switch to English language on your website OR try opening only English language web site to avoid the issue. For 2nd query, please note that most of the Indian websites are designed keeping high PC memory in consideration and not low mobile phone memory; that is why you can open www.twitter.com easily but not www.irctc.co.in on your Quba mobiles. That is why on few HEAVY website pages, you will see the note that phone memory is insufficient to open the website.
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| 4.Which Quba Mobile Support “Phone as Modem” connectivity? |
| Quba Mobiles Q121,T1, T222,P99 You would need Quba mobiles Data Cable & Dial-up software to access internet on your PC/Laptop. PC Sync can be downloaded from Quba website.
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| 5. Touch panel is not working properly. |
| Go to setting, then to pen calibration and start screen calibration.
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| 6. Which file formats does the Video player support in Quba Mobiles? |
| 3GP,MP4,AVI Video player format supports in all Quba Mobiles.
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| 7.Which file formats does the Audio file support in Quba Mobiles? |
| MP3, Mp4, AMR, WAV, MIDI…etc audio format supports in all Quba Mobiles.
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| 8.What is Bluetooth? |
| Bluetooth is the name for a short-range radio frequency (RF) technology that operates at 2.4 GHz and is capable of transmitting voice and data. The effective range of Bluetooth devices is 32 feet (10 meters).
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| 9.How do I send a file to another phone via Bluetooth? |
| First of all, you must activate the Bluetooth on both devices. Then, go into your Bluetooth, and search for devices. The handset will then pick up all devices in range. Select the device you wish to pair to then select options and authorize device. To send the file you should then access the file you want to transfer, select options, then send, and send via Bluetooth. At various points, you will be asked for a Bluetooth password (make sure to enter the same code on both devices) then the file will be transferred.
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| 10.What is a PUK code? |
| A PUK code is a security feature on your sim card that, where you can choose to have your sim request a PIN code when your phone is switched on. If this code is entered incorrectly three times, your sim card will lock itself, and this can only be unlocked using your PUK code. As your sim card is controlled by your network, it is your network that has this code- you will need to contact them and request this.
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